Amazon Finance uses generative AI for inquiries

Amazon's finance division is leveraging generative AI through Amazon Bedrock and other AWS services to streamline the handling of regulatory inquiries. This approach involves creating dedicated knowledge bases for each team, populated with specific documents and reference materials. By utilizing AI, Amazon Finance aims to build a scalable application that transforms how these complex inquiries are managed, potentially leading to increased efficiency and accuracy. This initiative highlights the growing adoption of AI within large financial organizations to optimize critical operational processes and improve compliance workflows.