Better.com's AI agent resolves 35% of mortgage calls

Better.com is leveraging generative artificial intelligence to streamline its mortgage operations, with its AI agent, Betsy, successfully handling a significant volume of borrower inquiries. In 2025, Betsy managed nearly 100,000 mortgage-related calls monthly, autonomously resolving over 35% of these interactions without human intervention. This innovative application of AI addresses a long-standing bottleneck in the mortgage industry, where follow-up calls typically consume considerable loan officer time. By automating a substantial portion of customer service, Better.com aims to improve efficiency and customer experience in its lending processes.