Carriers expand telematics use for mobile experience

Insurance carriers are increasingly expanding their use of telematics, integrating device capabilities and accessibility features to enhance the mobile customer experience. This trend, highlighted by Keynova Group's Q1 2026 competitive intelligence report, indicates a strategic shift towards leveraging technology for better customer engagement and service delivery. By incorporating telematics, carriers aim to offer more personalized insurance products, improve risk assessment, and streamline interactions through mobile platforms. This evolution reflects the growing importance of digital channels in the financial services sector.