Horatio Summit Balances AI and Human CX

Horatio, a modern outsourcing company, recently held its fourth annual Client Summit in Santo Domingo. The event focused on the critical balance between artificial intelligence and human expertise in customer experience (CX). Industry leaders gathered to discuss strategies for leveraging AI advancements while maintaining the essential human touch in customer interactions. The summit explored how businesses can effectively integrate these two elements to enhance CX and drive success in the evolving BPO landscape. Discussions likely covered best practices, emerging technologies, and the future of customer service.