Hospitals Deploy AI Chatbots Amid Patient Demand

US hospitals are increasingly integrating AI chatbots into their services, responding to a growing trend of patients seeking health advice from artificial intelligence. These systems aim to provide convenient, accessible information and steer patients toward hospital services, positioning themselves as safer alternatives to public AI tools. However, experts express caution, questioning the readiness of these chatbots for healthcare, the adequacy of monitoring, and potential liability issues. While proponents highlight potential benefits like improved access and convenience, critics point to a lack of evidence demonstrating improved patient outcomes, raising concerns about the technology's current capabilities and the ethical implications of its widespread adoption in a complex healthcare landscape.