IRS Expands AI Use Amid Staffing Concerns

The Internal Revenue Service (IRS) has significantly increased its use of artificial intelligence, now operating 126 active AI applications. This marks a substantial jump from just 10 applications in August 2022. The expansion spans critical areas including audit selection, fraud detection, taxpayer services, and internal operational workflows. This strategic adoption of AI comes as the agency faces ongoing staffing challenges, highlighting a growing reliance on technology to manage workload and mitigate risks associated with personnel shortages.