Salesforce buys AI customer service firm Fin

Salesforce has announced its intention to acquire Fin, a company specializing in artificial intelligence-powered customer service agents. The deal is valued at approximately $3.6 billion. This strategic acquisition underscores Salesforce's commitment to enhancing its enterprise AI offerings and attracting new business clients. By integrating Fin's advanced AI capabilities, Salesforce aims to bolster its position in the competitive market for AI-driven business solutions, particularly in customer service applications.