ServiceNow, SAP, Workday Adapt Pricing for AI

Enterprise software giants ServiceNow, SAP, and Workday are shifting their pricing models in response to the rise of external AI agents. These AI tools are challenging the traditional per-seat licensing structure that has dominated the industry for twenty years by accessing customer data stored within these platforms. ServiceNow has initiated this change, signaling a move towards metered access between AI agents and the valuable data they utilize. This strategic adjustment aims to capture revenue from AI-driven data interactions, ensuring these platforms remain profitable as AI integration becomes more prevalent in enterprise workflows.