Travelers deploys AI claims assistant countrywide

Travelers has successfully rolled out its AI Claim Assistant nationwide, a voice-powered solution developed with OpenAI. This system guides customers through the initial stages of auto property damage claims, answering policy questions and submitting necessary information. The AI assistant has achieved a 90% customer completion rate for claims, significantly improving efficiency and customer experience, especially during high-volume periods like catastrophe events. By automating routine claims processing, human claim professionals can now dedicate more time to complex cases requiring specialized expertise, ensuring 24/7 support without wait times.